Bibcode
van der Hoeven, Michiel; Rutten, René; Alvarez-Martin, P.
Referencia bibliográfica
Observatory Operations: Strategies, Processes, and Systems IV. Proceedings of the SPIE, Volume 8448, id. 844816-844816-12 (2012).
Advertised on:
9
2012
Número de citas
0
Número de citas referidas
0
Descripción
In this paper we review various organizational issues encountered when
GRANTECAN, the Spanish organization responsible for the construction and
operation of the GTC telescope, evolved from the construction phase of a
large telescope facility into the phase of scientific operation.
GRANTECAN now operates and further develops the 10.4m segmented
telescope, GTC. The advent of operational pressures to scientifically
exploit the telescope enforced a number of organizational changes as
priorities shifted towards achieving the best possible level of
operational effectiveness. In this paper we will treat the GRANTECAN
experience as a case study of the limitations and problems that were
encountered throughout this change. We will focus on the processes and
strategies applied in order to achieve the necessary changes. We will
place our experience in the framework of the McKinsey 7S model,
highlight a number of key performance indicators, and will indicate the
organizational changes that have taken place, that influenced the way
the objectives are achieved. We will present a forward look based on our
experience to date.